Customer Support Channels
A 60–Minute Ticket Response Guarantee
We provide a sixty–minute response guarantee for each ticket or email that you submit to our customer care team. We will swiftly respond to all the common inquiries and forward right away the case to our sysadmins if further assistance is needed. If you order the Admin Services package, we will complete any of the included services at a time that has been discussed with you preliminary.
A Top–Quality Customer Care Service
Our customer support team will be at your disposal round–the–clock should you need assistance working with the Site Control Panel or with any of the apps that we pre–install on your behalf on the dedicated server. And if you need help tackling all the day–to–day administration tasks on your dedicated web hosting server, you can check out our Admin Services package, that includes backup space, weekly OS updates, installation and problem troubleshooting procedures, server monitoring and rebooting services, etc.
A User–Friendly Help Section
Each Linux dedicated hosting server is fitted out with our free Site Control Panel, which offers an elaborate knowledge base and a set of how–to video tutorials. Whenever you require help while working with the Site Control Panel, just click on the Videos or Help buttons in the upper right corner.