Discover exactly what phone support entails within the web hosting community.
In the event that you have ever had a web hosting account before or you've dealt with any other kind of online service, you are probably aware from your own experience that for a lot of things it's better to consult with a live person over the phone than to exchange tickets or email messages. If you want to know more about a specific service before you decide to purchase it or when something small should be done, for instance, it is really much easier and a lot faster to do it in real time. When you're given the option to get in touch with representatives over the phone, it's also very likely that you're working with an actual web hosting supplier, not a reseller. The level of support that you can get over the phone may differ between different suppliers - from standard issues to expert tech support. Typically the majority of suppliers will offer you pre-sales assistance and 1st level phone support, while more complex technical issues are managed via electronic mail or tickets.
Phone Support in Web Hosting
We believe that having the option to speak with a live consultant is rather important, for that reason we have three support lines around the globe (Australia, USA and UK) and you are able to contact us over the phone for 14 hours a day. If you consider buying one of our Linux web hosting, for instance, you have the option to give us a call and learn more about our solutions prior to ordering to be sure that we cover all of the system requirements for your websites. After your purchase, you'll be able to call us about any sales and / or billing problems you may have, or get any kind of general or basic tech information that you need. We have tried to find the perfect balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, which will help you track the communication as well as any new developments in the resolution of an issue.