If you’ve got a site, a problem may always crop up and it doesn’t necessarily need to be related to the hosting service itself. For example, something might go wrong when you bring an Internet application up to date or some important data may be modified or deleted by mistake. Irrespective of what the nature of the problem is, you will need to get in touch with the client support team and request them to restore a backup or to assist you in fixing the problem that you are encountering. How promptly they will do this will determine the period of time that your websites will be down. For some sites such as social networking sites or online stores, a regular outage period too often equals lost clients and money. That being said, it is rather important for you to use the services of a company that offers not only a very good customer support service, but also a prompt one.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max response time for any technical support ticket that you post or any email that you send is only sixty minutes, even if you contact us on weekends and national holidays. Irrespective of the essence of your issue or inquiry, we will lend a hand instantaneously and will give you the required info to rectify any problem with your sites. The actual reply time normally doesn’t exceed fifteen-twenty minutes, which goes to say that you can forget about waiting for hours to get an issue resolved or what is even worse than that – waiting all day only to obtain a reply that more information is needed while nothing is fixed. We will give you assistance without any delay purely because we are aware of how valuable time can be in the dynamic digital sphere. The sixty-minute response guarantee is valid for any billing or technical enquiry that you may have connected to our Linux web hosting.