Integrated Ticketing System
What precisely is an integrated ticketing system and what are the advantages of employing one? How does it differ from other types of customer support?
If you’ve ordered a web hosting package and you’ve got some inquiries in regard to a given feature/function, or if you have chanced upon a certain complication and you require assistance, you should be able to contact the respective customer support staff. All web hosts use a ticketing system regardless of whether they offer other means of contacting them along with it or not, because the easiest way to fix an issue most often is to send a ticket. This method of correspondence makes the responses sent by both parties easy to track and enables the help desk support team representatives to escalate the case if, for example, an admin should interfere. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will need to use at least 2 different accounts to touch base with the technical support team and to actually administer the hosting space. Incessantly logging in and out of different accounts can often be a drag, not to mention the fact that it takes quite a long time for most web hosting companies to respond to ticket requests.
Integrated Ticketing System in Web Hosting
With a web hosting from us, you will never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket while you’re browsing your website files or customizing various settings. The ticketing system is being closely monitored 24/7 by our tech support team members and the ticket response time is maximum sixty minutes, but it rarely takes more than 20 minutes to obtain help. In stark contrast to other companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you need and ask for info with regards to any billing or technical problem. You can also read a selection of informative articles, which will help you fix the most commonly experienced predicaments yourself.