The access to the customer and tech support that a web hosting company provides can tell you a lot about the services that they provide as well. If you are allowed to use just e-mails or tickets, you have most probably come across a reseller and not the web hosting provider. If this is the case, you will probably have to wait for a couple of days so as to have an issue resolved since your reseller may not be checking their communication regularly or they may have to consult with the real hosting company for additional assistance. If the supplier offers several ways of communication with short response time available at any moment, they are most likely the top provider, not just a reseller. Therefore you'll reap the benefits of prompt assistance and excellent support because they'll have instant access to the servers where your account will be created. Regardless of the trouble - sales or technical, it's always much better to get in touch with your hosting company right away via your favourite way of communication.
24/7 Customer Support in Web Hosting
The customer and tech support services for all our web hosting plans are twenty-four-seven, therefore you can forget all about waiting for a couple of days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail message. If you do have an account, you'll be able to open a support ticket on top of the other three ways of contact. You're able to select the best way to contact us depending on where you are or what hardware you use. We will assist you for almost any webhosting-related question that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the maximum response time will never exceed 60 minutes.